Frequently asked questions

Promotional vacation packages — international all-inclusive, domestic hotel stays, complimentary 8D/7N bonus weeks, and optional cruise certificates. Browse Packages, get package details, or call. No online payment checkout.

Call the number on this site, opt in for package details, or leave a message on Contact. We confirm the package offer and quote taxes and fees at booking by phone.

Most international packages are all-inclusive: accommodations for the advertised nights (often 5–7 nights depending on offer), meals, drinks, and non-motorized water sports as provided by the resort. Typical coverage is up to 2 adults and 2 children 12 and under. Flights are not included. Exact inclusions are confirmed on your call.

Domestic packages cover hotel or resort accommodations for the advertised nights (often 3–5 days / 2–4 nights depending on destination) for the party size stated for that offer. Meals, flights, and attractions are generally not included unless listed. Exact details are confirmed by phone.

No. The package offer is separate from taxes and fees paid when you book. Marketing pages do not treat tax figures as package prices. Typical examples and rules are listed only in our Terms & Conditions; your advisor quotes exact amounts at booking.

A FAM (Familiarization) Trip package includes discounted hotel accommodations at a sponsored resort. In exchange, guests attend a resort sales presentation. You are under no obligation to purchase anything at the presentation.

The sponsoring resort requires you to attend a timeshare or vacation-ownership sales presentation during your stay, typically 90–120 minutes. If married or cohabitating, adult companions required by the resort must attend together. You are not required to buy anything.

Guests must be 28–75, married or cohabitating, with combined household income of $50,000+. Guests must attend a 90–120 minute resort presentation where required, and must present matching government-issued identification and a valid major credit card at check-in. Additional destination-specific restrictions may apply. Eligibility, destinations, dates, resorts, and room types are subject to availability and partner requirements.

60 days advance notice is required for FAM / presentation packages. Rush requests under 60 days may be accommodated for a fee when inventory allows. Peak season surcharges may apply near major holidays — 90 days’ notice is recommended for peak. The 8D/7N Bonus Stay is designed for more flexible timing; ask when you call.

Most packages are open-dated for travel windows stated on your confirmation (commonly up to 18 months from purchase for booking requests). Always follow the dates printed on your invoice or certificate.

Promotional pricing is far below typical public rates, so resort names are not published on the website. Call and we will tell you where you would stay for your dates before you commit.

A complimentary 7-night resort stay via vacation certificate through a worldwide vacation network. Availability varies by destination, season, and inventory. No presentation required for the bonus week. Units may include studios, 1-bedroom, or 2-bedroom options. You pay applicable taxes, fees, and any resort cleaning fee (varies; can be up to about $300). See Terms.

No — you don’t have to stay all 7 nights, though the certificate is issued as a 7-night stay. You remain responsible for applicable taxes, fees, and any cleaning fee.

Cruise certificates have no separate cruise package price — you pay applicable taxes and fees (government taxes, port charges, and agency fees) at booking. You must complete a FAM trip and attend a presentation before redeeming. Call for current quotes. See Cruise and Terms.

June through August and all major holidays. Provide 60 days’ advance notice with two travel dates at least 45 days apart. Register within 6 months of issuance and travel within 1 year of registration. Only 1 cruise per year; certificates cannot be stacked.

A minimum of 6 months must pass between each trip requiring a presentation. There is no waiting period for the 8D/7N Bonus Stay certificate.

Yes — within 3 days of purchase for a refund (less the retail value of any gifts or accommodations already received). Florida residents have 30 days. Cancel in writing per Terms & Conditions.

Yes for international packages. Check current requirements at travel.state.gov. Domestic U.S. packages typically require government-issued photo ID.

Packages are marketed by Premier Resort Getaways, advertising for Preferred Guest Resorts (FL Seller of Travel ST37842), which handles all fulfillment. PGR: pgrgetaways.com · 800-656-2780. Customer service: 844-792-6667. Full disclosures are in our Terms & Conditions.